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Our Returns Policy

At BatteryLogic we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our "no quibbles" guarantee if, for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item.

The Battery Logic 'Satisfaction Guarantee' applies to all of our products.

You will find that the process for returning goods or cancelling your purchase under this cooling-off period is refreshingly straightforward.

Simply contact the BatteryLogic Customer Service Department in one of the following ways and we will supply you with a Returns Number for our reference.

By email : customersupport@batterylogic.co.uk

   or

By Telephone : 0208 989 1087  mon-fri 10am-5pm

   or

By Post : BatteryLogic, 115 George Lane, London E18 1AB

Always quote your BatteryLogic Order Number which is clearly displayed on your delivery Invoice. 

Please package the relevant item securely and send it to us with the Returns Number, so that we receive it within seven working days of the day after the date that the item was delivered to you. 

The return address is:

BatteryLogic Customer Support
        115 George Lane
London
E18 1AB
United Kingdom

Do not return goods until you have been given a Returns Number.

For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item delivered is faulty. As soon as we receive your returned order we will fully refund the purchase price of the order, less the item's original postage costs.

 If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.

 

 

 

     

Customer Support :
0208 989 1087
Monday-Friday 10am-5pm

email: customersupport@batterylogic.co.uk

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